Privacy Policy
Introduction
This Privacy Policy explains how Ilu Hub Australia (ABN 61780557021) trading as Siena Collective (we, us or our) collects, uses, stores and discloses your personal information in accordance with the Privacy Act 1988 (Cth).
By using our website (www.sienacollective.com) or providing us with your personal information, you agree to the terms of this Privacy Policy.
What Personal Information We Collect
We may collect the following types of personal information:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely via third-party providers)
- Purchase history
- IP address and browser information
Marketing preferences
We collect this information when you:
- Place an order
- Create an account
- Subscribe to our emails
- Contact us
- Browse our website
How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Communicate with you about your order
- Provide customer support
- Send marketing communications (where you have consented)
- Improve our website and services
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Comply with legal obligations
You may unsubscribe from marketing communications at any time.
Payment Processing
Website Analytics & Cookies
We use cookies and similar technologies to improve your browsing experience and analyse website traffic. This may include services such as Google Analytics and Meta Pixel.
These tools may collect information such as IP address, device type and browsing behaviour.
You can manage cookie preferences through your browser settings.
Disclosure of Personal Information
We may disclose your personal information to:
- Payment processors
- Shipping providers
- IT and website service providers
- Marketing platforms (where you have consented)
- Government authorities where required by law
We take reasonable steps to ensure third parties handle your information securely.
Data Storage & Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
While we take security seriously, no method of transmission over the internet is completely secure.
Access & Correction
You may request access to or correction of your personal information by contacting us at hello@sienacollective.com.
Overseas Disclosure
Some of our service providers may store or process data overseas. We take reasonable steps to ensure such providers comply with Australian privacy obligations.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at hello@sienacollective.com
